InsightETE Company Overview

The Company

Founded in 2005, InsightETE provides a software solution that captures real-time transactions from the business-user to proactively measure availability and performance. A graphical representation of this information is presented and highlights how it impacts the user’s ability to do business. In addition to providing quantifiable business benefits, this solution:

• Enables rapid problem-solving by identifying the cause and nature of application outages and performance degradation.
• Facilitates more effective communications between the Business and IT.
• Eliminates "Service-Level disagreements".

The Problem

 

The Problem

Many large companies have critical business processes supported by complex technologies that include major applications, networks, databases, storage systems, etc. These technologies may be monitored and can show that they are working properly. However, the business user may experience application degradation and poor performance which is usually difficult to pinpoint.

Impact to the Business

IT organizations waste much time and resources trying to acknowledge, identify root cause, and fix the problem long after the outage has already occurred. These outages result in lost revenue, dissatisfied customers, lost productivity, and missed business opportunities.

The Solution

InsightETE offers the solution (using software and services) that measures perfomace and availability to assist in identifying the cause and nature of outages and how they may directly impact the business.

The Features

• Provides the most accurate and real-time measurement of the business user experience with their application.
• Provides real-time alerts to catch problems before they become critical.
• Enables IT and the business to create Service Level Agreements (SLAs) that are realistic and easier to manage.
• Enables companies migrating major applications to establish accurate baseline performance in order to set realistic expectations.
• Eliminates finger-pointing often associated with outages because it is totally automated.
• The proactive nature of InsightETE’s monitoring capability eliminates the need for the user to notify IT there is a problem.

The Benefits

• Enables the business to increase revenue due to fewer outages and disruptions.
• Improves productivity and efficiency because fewer resources are required and less time is spent monitoring and resolving outages.
• Improves customer satisfaction by eliminating “Service-Level disagreements”.

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