Conventional system tools monitor the network, hardware components, and applications. But they can’t measure the end-to-end business data flows – transactions – running over the entire IT environment, which is what business users actually experience. Most system tools cannot accurately monitor Service Level Agreements nor do they pinpoint problems when they do occur..

The InsightETE Solution
Using patent pending technology, InsightETE non-intrusively tracks the actual end-user experience as business transactions pass back and forth across heterogeneous IT environments. Unlike other competitors that monitor individual system components InsightETE solutions:

	Measure true end-user IT performance in near-real time (Insight:SLM)
	Pinpoint problems for quick resolution (Insight:Analyzer);
	Track entire business processes reporting the efficiency and overall performance of any business workflow or process (Insight:BPM).

Improve efficiencies and cut costs – simultaneously.
InsightETE’s greatest value is the improvement in business efficiencies resulting from better IT performance. But its greatest contribution is to the bottom line, reducing costs (or eliminating lost revenue) from outages, lowering man-hours monitoring service levels and fixing problems, and increasing customer satisfaction.

Bring IT and business leaders together.
Business and IT staff don’t speak the same language and often are at odds over services provided. InsightETE takes the “dis-” out of service level (dis)agreements by reporting service levels in language the business users can understand, bridging differences between the groups, and focusing IT on business needs, not technology.

Add Value for Business Leaders
Improving IT up-time means more efficient business operations: increased revenues, decreased costs, and happier customers. InsightETE enables IT professionals to put IT performance in terms business understands, building trust between the two groups.

Add Value for the CIO and IT Organization
Today, CIOs must deliver value to the business. InsightETE quantifies that value by accurately measuring the end-user experience. IT can defend itself against vague claims of non-performance, and can proactively identify and correct problems as they occur. This helps break down internal barriers, and raises IT’s credibility.

Add value for the CFO
InisightETE’s greatest contribution is to the bottom line, curtailing costs from outages (and lost revenue), and reducing IT staff needed to monitor service levels and fix problems. Most installs pay for themselves out of reduced IT operating costs alone.

Add Value for Your Customers
Companies will find a noticeable drop in call center complaints as uninterrupted sales and service becomes the norm, demonstrating our positive impact on end customers.