At hospital networks systems performance is a critical point of emphasis. It can be a matter of life and death. If a surgery is being performed and a doctor needs to check whether or not a patient is allergic to a certain medication, not having that information could be disastrous. Because of this reality a major healthcare provider had to have an EMR response time of no longer than 4 seconds. InsightETE helped this organization wrap their arms around the source of slow response times in their EMR systems and was able to ensure that potentially life-saving SLA was met.